Service Advisor

Onsite

Total Experience : 1 Years

Location : Dubai, United Arab Emirates

Description

Greet customers and ascertain the reason for their visit.
Listen to customer concerns and document vehicle symptoms and issues.
Provide accurate estimates for service and repairs.
Explain recommended services and repairs to customers in a clear and understandable manner.
Obtain customer approval for work to be performed.
Schedule service appointments and manage the service calendar.
Coordinate with the service technicians to ensure timely completion of work.
Communicate with customers about the status of their vehicle, including any changes in cost or time estimates.

Responsibilities

Greet customers and ascertain the reason for their visit.
Listen to customer concerns and document vehicle symptoms and issues.
Provide accurate estimates for service and repairs.
Explain recommended services and repairs to customers in a clear and understandable manner.
Obtain customer approval for work to be performed.
Schedule service appointments and manage the service calendar.
Coordinate with the service technicians to ensure timely completion of work.
Communicate with customers about the status of their vehicle, including any changes in cost or time estimates.